To turn your Instant Replies on or off, you need to: Where can I turn on/off my Facebook Instant Re plies? ![]() If you make a habit of checking your brand’s Facebook page every day on a regular basis – you should capture anything that needs responding to. ![]() If you run a local business, it would stand to reason that most customers would expect you to respond within business hours. However social media is also about creating a channel to allow for authentic, 2-way communication with your customer base. This seems to be a really great idea, considering many internet users are now preferring to use social media to interact with brands regarding customer service support instead of picking up the phone: In essence, Facebook Instant Replies can be setup so that when someone private messages your page, an instant response is sent to them acknowledging receipt of that message. Facebook Instant Replies were launched in 2016 and were seen as a great way to automate customer service support for your brand.
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